Terms of service

These terms cover how you use the Palabra Garden website and the digital products we sell. By visiting the site, signing up for our newsletter, or buying a product, you agree to what's written here. We've tried to keep it plain.

Who you're working with

Palabra Garden is operated by Lindsey Carleton, MA, CCC-SLP — a Texas-based small business. Throughout these terms, "we," "us," and "our" mean Palabra Garden. "You" and "your" mean you, whether you're a parent, caregiver, educator, or visitor.

Our products are digital

Everything we sell — curriculum PDFs, articulation card sets, calendars, seasonal bundles, and gift cards — is delivered electronically. There is no shipping. After your payment is confirmed, you receive a download link by email. If you don't see it within a few minutes, check your spam folder, then write to us.

Because our products are digital, they're available to use immediately, and the file is yours to keep on the devices you control.

Your license to use what you buy

When you buy a Palabra Garden product, we grant you a personal, non-exclusive, non-transferable license to use it within a single household or, for educators, a single classroom. That means:

• You can download the file, print it as many times as you need for your family or your class, save it across your personal devices, and use it for as long as it serves you.
• You cannot resell it, redistribute it, post it to a file-sharing site, share it with another household, include it in a paid course or membership, or remove our name and credit from the file.
• If you're an educator using a product in a classroom, school, or co-op setting and want to share it with colleagues or extend it beyond one classroom, write to us about a multi-seat license. We're friendly about this and it's usually a quick conversation.

We own the content. The license we give you is permission to use it. The license does not transfer copyright.

Payment

Payments are processed through Stripe. By placing an order, you authorize Stripe to charge your selected payment method for the total at checkout, including any applicable taxes. Prices are in U.S. dollars unless noted otherwise. Stripe's terms and privacy policy apply to the payment portion of your transaction.

If a payment is declined or reversed, your access to the product may be paused until the charge clears.

Refunds

All sales are final on digital products. Because our products are delivered immediately and can't be returned, we don't offer refunds for change of mind, accidental purchase, or having already downloaded the file.

That said — if something is genuinely broken on our end (a corrupted file, a missing page, a download link that won't work), write to us at [email protected] within 14 days of your purchase and we'll make it right. Usually that means re-sending the file or fixing the defect. In rare cases where we can't deliver a working product, we'll refund the purchase.

Gift cards are non-refundable and have no cash value.

Newsletter and emails

When you sign up for our newsletter, you'll receive a welcome series followed by weekly and monthly emails — bilingual tips, freebies, and new-product news. Every email has an unsubscribe link. You can opt out of a single campaign or globally, and the change takes effect immediately.

If you buy a product, we'll send order-related emails (receipts, download links, file updates) even if you've unsubscribed from marketing. These are transactional and not optional.

Accounts and email obligations

We don't require a password-protected account to buy from us. Your email address is the identifier we use to deliver your products and communicate with you. You agree to provide an accurate email address you actually check, and to let us know if it changes. We are not responsible for products lost because an email address was mistyped, abandoned, or blocked.

Acceptable use

You agree not to use this site or our products to:

• Resell, redistribute, or sublicense our content.
• Reverse-engineer, scrape, or systematically harvest the site.
• Interfere with the site's operation, security, or other users.
• Send spam through our contact forms or newsletter signup.
• Impersonate another person or misrepresent your relationship with us.
• Use our content in any way that's unlawful, abusive, or that infringes on someone else's rights.

Intellectual property

The Palabra Garden name, logo, brand marks, curriculum content, written copy, photos, illustrations, and the structure of the site itself are owned by Palabra Garden and protected by copyright, trademark, and other laws. The license we grant you when you buy a product (described above) is the only permission given. Nothing else on the site may be reproduced, distributed, or used commercially without our written permission.

If you'd like to quote us, mention us in a blog post, or feature one of our products in your own work, write to us. We're usually delighted.

Educational content, not clinical advice

Our products and blog content are educational. They are not speech therapy and they are not a substitute for the care of a licensed Speech-Language Pathologist, pediatrician, or other healthcare professional. If you're concerned about your child's speech, language, or development, please talk to a qualified provider.

Third-party links

We sometimes link to books, articles, and other websites. Those sites are not under our control. We're not responsible for their content, their privacy practices, or anything that happens once you click away. Use your judgment.

Disclaimers

We do our best to make sure the site and our products work well and contain accurate information. Even so, we provide everything "as is" and "as available." We don't guarantee that the site will be uninterrupted, error-free, or free of viruses; that the content will meet your specific expectations; or that your child will reach a particular language milestone on a particular timeline.

Limitation of liability

To the fullest extent allowed by law, Palabra Garden and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or our products. Our total liability for any claim relating to the site or our products is limited to the amount you paid us in the 12 months before the claim arose, or one hundred U.S. dollars ($100), whichever is greater.

Some jurisdictions don't allow certain limitations of liability, so parts of this section may not apply to you.

Indemnification

You agree to defend and hold harmless Palabra Garden from claims and expenses arising from your misuse of the site or our products, your violation of these terms, or your infringement of someone else's rights.

Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute that isn't resolved informally will be brought in the state or federal courts located in Tarrant County, Texas, or settled by binding arbitration as described below.

How we handle disputes

If something goes wrong, the fastest path is almost always email. Before filing a formal complaint, please write to [email protected] and give us a chance to make it right. We'll respond within 30 days.

If we can't resolve a dispute through email within 60 days, both sides agree to submit the dispute to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Tarrant County, Texas, or by remote hearing, in English. Each side pays its own fees except where the arbitration rules say otherwise.

Either side may bring an individual claim in small-claims court instead of arbitration, if it qualifies. Class actions and class-wide arbitration are not permitted.

Changes to these terms

We may update these terms from time to time. When we do, we'll update the "last updated" date at the top. For material changes, we'll notify active newsletter subscribers by email. Continuing to use the site or buy from us after a change means you accept the new terms.

If part of these terms is invalid

If a court or arbitrator decides that any part of these terms is unenforceable, the rest still applies. The unenforceable part will be modified to come as close as possible to its original intent while staying within the law.

Contact us

Questions about these terms, license requests, or anything else legal — write to us.

Email: [email protected]
Mail: Palabra Garden, 1724 E Broad St Ste 128, PMB 515, Mansfield, TX 76063